Privacy Policy

SSB will only collect personal information of users and/or customers to the extent necessary for the operation and provision of services to our users and/or customers and for other purposes directly related to our operation and provision of the services.

Your personal data that are collected and processed by SSB includes:

1. Your personal details and contact details which you have provided to us including your name, date of birth, NRIC or passport number (and where necessary, copies of the same), e-mail address, mobile number and where applicable, bank account details and credit/debit card details;
2. Information about you which are collected by our technology, including parking payment and credit top-up transaction details from our e-Payment and credit top-up agents, electronic/mobile communications with SSB, our vendors and other related third parties;
3. Information collected from your use of our website, mobile application or any other platforms operated by us (including information such as the website from which you visit SSB platforms, the pages and content which you view, the date and duration of your visit, cookies to track usage patterns from the analytics tools such as Google Analytics and others);
4. Feedback information which you have provided via an official feedback form or otherwise gathered from any of our platforms;
5. Information provided by you during on-ground or digital promotions, tie-ups, contests, and any other marketing activities that may be carried out by SSB or its trusted partners. Information collected from third parties or other permissible or authorised sources, such as where you have given your consent to third parties’ websites (e.g. public or permitted directories) to disclose to us information relating to you, and personal data collected through banks, financial institutions and/or credit reporting agencies.

SSB may process your personal data collected from you or from any of the class of third parties stated in this Personal Data Privacy Policy, for any one or more of the following Purposes:-

to register and operate your account with us;

1. to assess, process and provide our products and/or services to you;
2. to facilitate and process payments made through our platforms and to keep records of the same for auditing, anti-money laundering prevention actions and other legal purposes;
3. to administer and process any payments related to products and/or services requested by you;
4. to conduct credit reference checks and to establish your creditworthiness;
5. to very your identity and carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;
6. to communicate with you and deliver information that is requested by you and/or, in some cases, is targeted to based on your usage and interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of SSB’ platforms;
7. to personalise and improve your user experience with our platforms;
8. to communicate with you and to provide, maintain and improve customer support and relationship, including to respond to your enquiries or complaints or resolve any issues and disputes which may arise in connection with any of your dealings with us;
9. to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
10. to provide you with information about the activities, products, services, events and programmes that may be organized, managed, facilitated, provided, sponsored and/or participated by us, our subsidiaries, partners or sponsors;
11. for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Malaysia;
12. to notify you about benefits, changes to the features, promotions, alerts, to provide you with newsletters, updates, promotional materials and special privileges, and to send you festive greetings and parking-related content;
13. to enable SSB’s customer loyalty programmes, where applicable;
14. to enable use to monitor and improve our services to you, including for the purpose of staff training, quality assurance, maintenance and improvement of our platforms and related technology;
15. to comply with any legal or regulatory requirements applicable to SSB and to make disclosure under the requirements of any law, regulation, direction, court order, by-law, guideline, circular or code applicable to SSB; and/or for any other reasonable purposes required to operate, maintain and better manage our business and your relationship with us.

Your personal data is collected directly from you when you:-

1. when you interact and communicate with SSB and/or our subsidiaries, partners or sponsors at any events or activities related to us;
2. when you communicate with SSB, for example when you purchase credit top up and monthly passes via SSB channels, or when you contact SSB for any enquiries including by getting in touch with SSB’s customer service through any available SSB channels);
3. when your register or subscribe for a specific service or publications from SSB;
4. when you participate in any of our surveys, polls or other similar activities conducted to improve the content of SSB’s website/SSB Mobile App, or used for SSB’s marketing purposes;
5. when you enter or participate in any competitions, contests or loyalty programmes organized by SSB and/or any of its subsidiaries, partners or sponsors;
6. when you register your interest and/or request for information through our platforms or any other available channels;
7. when you respond to any marketing materials that SSB sends out;
8. when you visit or browse SSB’s platforms;
9. when you lodge a complaint with SSB or any of our authorised third parties; and
10. when you provide feedback to SSB;

Other than the personal data obtained from you directly as stated above, SSB may also obtain your personal data from third parties (as further explained in ‘Description of Your Personal Data’ and ‘Purposes for the processing of your personal data’ above).

You have the following rights in relation to your Personal Data:

1. to make data request in writing to SSB for information on your personal data that is being processed by or on behalf of SSB (Section 30(2) of PDPA);
2. to correct any of your personal data which is inaccurate, incomplete, misleading or not up-to-date at any time;
3. to limit the processing of your personal data including the personal data relating to other persons who may be identified from your personal data (Section 7(1)(f) of PDPA);
4. to unsubscribe to our marketing materials and/or correspondence by clicking the unsubscribe link contained in the emails and/or newsletters SSB sends to you and following the instructions therein; and/or
5. to request for your personal data to be removed from SSB’ database in writing. in to SSB via email to support@southmax.com.my..

If you have any request in relation to the abovementioned rights or any inquiries or complaints in respect to your personal data, please write to us at support@southmax.com.my.

Please note however that SSB may refuse to comply with your request under the limited circumstances as specified within the PDPA and where SSB refuses to comply with such request, we will inform you of our refusal and the reason(s) for our refusal as soon as possible, or in any case within the timeline outlined by the PDPA

The following is a list of the class of persons to whom SSB may disclose your personal data:-

1. SSB’ group of companies (including our direct and indirect shareholders, and our parent, holding, subsidiaries, related and/or associated companies);
2. our professional advisers, vendors, suppliers, agents, contractors, service providers, business partners, customers, insurance companies, banks and/or financial institutions;
3. successors-in-title to us;
4. parties involved in any corporate exercise (e.g. proposed or actual mergers and/or acquisitions, joint venture, funding exercise, asset sale or for any other matter of such nature which relates to us);
5. any governmental agencies, regulatory authorities, local authorities, municipal councils and/or statutory bodies,

whether within or outside Malaysia, and where necessary, to any party who undertakes to keep your personal data confidential in carrying out the Purposes mentioned above or to persons to whom we are compelled or required under the law to make such disclosure to.

1. We would require you to provide to us with your complete, updated and accurate personal data and your failure to do the same may result in SSB not being able to provide its full services to you as outlines by the Purposes.
2. You will take reasonable steps to ensure that your personal data is accurate, complete, not misleading and kept updated.

We are committed to ensuring that your personal data is stored securely. We will take practical steps to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction, including but not limited, to applying such protections through the use of procedural and technical safeguards such as encryption, “firewalls” and secure socket layers. If any security breach has come to your attention with regards to your use of our services, please let us know as soon as possible.

Notwithstanding the same, we admit that perfect security does not exist on the internet and as such SSB is unable to provide absolute assurance that your personal data that you provide to SSB will be secure at all times. SSB disclaims responsibility for any breach arising from unauthorised access to or theft of your personal data which are not attributed to our negligence to take reasonable precaution.

SSB will only keep your personal data for the duration that is necessary to carry out the Purpose for which your personal data was collected and also for the other Purposes set out in this Personal Data Privacy Notice.

SSB reserves the right to amend this Privacy Policy and Personal Data Notice at any time by posting an amended Personal Data Privacy Notice containing such amendments on SSB’s website/SSB Mobile App or by any other mode SSB deems appropriate.

SSB reserves the right to amend this Privacy Policy and Personal Data Notice at any time by posting an amended Personal Data Privacy Notice containing such amendments on SSB’s website/SSB Mobile App or by any other mode SSB deems appropriate.

In the event of any inconsistency or conflict between the English language version and the Bahasa Malaysia version, the English language version shall prevail.

When you use a link from SSB’s website or SSB’s Mobile App to another third-party website, this Privacy Policy is no longer in effect. Once you have used such link, SSB does not have any control over that other third-party website and SSB cannot and shall not be liable or responsible for the protection and privacy of any personal data which you provided whilst visiting such website(s). Your browsing of and interaction on any other third-party website(s) will be subject to that websites’ own rules and policies.

As a user of our applications and products (Parkmax@Johor), your privacy and data security are paramount to us. If you wish to have your account and associated data deleted, we’ve made the process straightforward and transparent. This guide outlines the steps you need to follow to request data deletion and explains the types of data that will be removed or anonymised.

Step-by-Step Guide to Request Data Deletion

1.     Emailing Support: Initiate the process by sending an email to parking@southmax.com.my or by filling up this form

2.     Information to Include: In the email, clearly state your request for data deletion. Provide your username/name, email address used to access Parkmax@Johor and any other relevant details to help us locate your account.

3.  Confirmation and Follow-up: After receiving your email, our support team will contact you for confirmation and any additional information required.

Data Deletion Process

Upon confirming your request, we will proceed with the deletion of your personal data, which includes:

·       Email Address

·       Username

·       Full Name

·       ID Number (UUID)

·       Password: For security, we will immediately invalidate your password.

·       Vehicle Details: Including any License Plate Registered in the Apps

·       Location Accessed: Records of any parking zone you have accessed will be removed.

Data Retention and Anonymisation

While we remove identifying data, some non-identifiable information may be retained for debugging purposes. This anonymised data cannot be traced back to any individual and is crucial for maintaining and improving our services.

·       Anonymisation: Identifying details are removed, making the data non-traceable.

·       Debugging Data: Retained data is used solely for application development and troubleshooting.

Additional Information

·       Retention Period: Certain types of data may be kept for a specific period as required by law or for regulatory purposes. This will be communicated during the deletion process.

·       Confirmation of Deletion: Once the deletion process is completed, you will receive a confirmation email from us.

Your privacy is our priority. If you have any questions or concerns regarding the data deletion process, please do not hesitate to contact us at parking@southmax.com.my. We’re here to ensure a secure and transparent experience for all our users.