Data Deletion Requests (Parkmax@Johor)

As a user of our applications and products (Parkmax@Johor), your privacy and data security are paramount to us. If you wish to have your account and associated data deleted, we’ve made the process straightforward and transparent. This guide outlines the steps you need to follow to request data deletion and explains the types of data that will be removed or anonymised.

Step-by-Step Guide to Request Data Deletion

1.     Emailing Support: Initiate the process by sending an email to parking@southmax.com.my or by filling up this form

2.     Information to Include: In the email, clearly state your request for data deletion. Provide your username/name, email address used to access Parkmax@Johor and any other relevant details to help us locate your account.

3.  Confirmation and Follow-up: After receiving your email, our support team will contact you for confirmation and any additional information required.

Data Deletion Process

Upon confirming your request, we will proceed with the deletion of your personal data, which includes:

·       Email Address

·       Username

·       Full Name

·       ID Number (UUID)

·       Password: For security, we will immediately invalidate your password.

·       Vehicle Details: Including any License Plate Registered in the Apps

·       Location Accessed: Records of any parking zone you have accessed will be removed.

Data Retention and Anonymisation

While we remove identifying data, some non-identifiable information may be retained for debugging purposes. This anonymised data cannot be traced back to any individual and is crucial for maintaining and improving our services.

·       Anonymisation: Identifying details are removed, making the data non-traceable.

·       Debugging Data: Retained data is used solely for application development and troubleshooting.

Additional Information

·       Retention Period: Certain types of data may be kept for a specific period as required by law or for regulatory purposes. This will be communicated during the deletion process.

·       Confirmation of Deletion: Once the deletion process is completed, you will receive a confirmation email from us.

Your privacy is our priority. If you have any questions or concerns regarding the data deletion process, please do not hesitate to contact us at parking@southmax.com.my. We’re here to ensure a secure and transparent experience for all our users.